Trial/ Travel kit

At MaCare, we ship all the orders by courier from our warehouse in Delhi.

• Orders are shipped from Monday to Saturday, excluding public holidays, between 10 AM and 6 PM.
• Some courier partners may also request an OTP in order to complete delivery. You must provide this code to the delivery partner at the time of delivery. An OTP will be sent to the phone number you have entered at the time of purchase.
• MaCare is not liable for any damage after delivery.

We at MaCare are dedicated to providing our customers with the best possible shopping experience. Due to hygiene and safety standards, we are unable to accept returns or exchanges of opened or used products. Because opened or damaged products cannot be reused or resold, we do not accept the return or exchange of delivered, opened, or used products.

Our exchange policy only applies to products that are reported within the specified timeframe mentioned below in case of damage or quality issues:

• If you have received a damaged or tampered product, or if the product has spilled/leaked while being delivered, please get in touch with our customer care within 7 days of the delivery date, along with the supporting images and videos. Once it passes the quality check the product will be replaced and delivered to you.
• We do not have a 'Money Refund' policy. However, if you receive a damaged product or face any other unforeseen circumstances, we are happy to provide you with a credit note, which can be used for future purchases on our website. 
• Exchange requests will be subject to investigation and evaluation by the MaCare team. Requests will only be honored if they are submitted within 7 days of the product's delivery date.
• MaCare is not responsible for any damages that may arise after delivery. We do not cover any damages caused by negligence, improper use, or incorrect application; under our return, refund, and exchange policy.